For any reason, you can cancel any order in 14 days from the day of receipt of the items only by sending a written notification with your order details to our support department requesting cancellation or by using our ORDERS & RETURNS form found on the Contact Page.
Our Customers can return a product for any reason within 14 days from the delivery date from the customer’s location to our location. The returned products must be in the same condition that was received by the customer. Products that have been used, washed, damaged, opened or stained in any manner or made any changes that made the items unusable will not be accepted. Return shipping at LSS GLOBAL AQUATIC LTD premises is at the customer’s expense. We will not be held responsible or obligated to pay any shipping fees for Returns or Cancellations. Returned products can be exchanged with another product or products of the same value.
Please note: we can only accept the return of opened items only if they are faulty.
Claims for damaged goods must notify within 24 hours of receipt, please inspect goods immediately.
If you do not wish to change your product with another one, we will give you a voucher with the corresponding amount or refund the amount paid in the same way you paid.
Customer is responsible for Return Shipping Costs.